System supporting the management of pain and mental health in patients with breast cancer
Help for oncological patients - Digital Therapy (DTX)
Project title
System supporting the management of pain and mental health of oncological patients using an innovative multidimensional approach to pain assessment, pain in the occurrence of pain and assessment of the patient's health with the help of deep learning algorithms (Deep Learning)
Project goal
Creating a telemedician telemedicine system to manage the pain and mental health of an oncological patient. Thanks to the algorithms, based on measurements of parameters from the group: heart rate, pressure, sugar levels, saturation, body temperature, sleep, physical activity, through the use of Deep Learning method, critical parameters will be selected, strictly correlating with the level of pain and mental welfare. By monitoring the patient's condition, he will notify the upcoming episode of pain, thanks to which the patient struggling with cancer will be able to effectively counteract pain episodes, i.e. improve the quality of life.
Project goal
Creating a telemedician telemedicine system to manage the pain and mental health of an oncological patient. Thanks to the algorithms, based on measurements of parameters from the group: heart rate, pressure, sugar levels, saturation, body temperature, sleep, physical activity, through the use of Deep Learning method, critical parameters will be selected, strictly correlating with the level of pain and mental welfare. By monitoring the patient's condition, he will notify the upcoming episode of pain, thanks to which the patient struggling with cancer will be able to effectively counteract pain episodes, i.e. improve the quality of life.
Project description
The project strives to solve 2 main research problems:
measuring pain and defining objective factors supporting the assessment and management of pain,
creating a method of a reliable forecast of pain and a related mental health in an oncological patient.
Pain and its intensity has a direct impact on clinical results, it is also one of the main factors affecting the effectiveness of treatment and quality of life. Currently used methods of standardization method when assessing the severity of pain on a metric scale (BPI, MPAC, SF-MPQ, POMS, PHQ-9). Despite the availability of these tools, the pain is insufficiently analyzed and controlled in oncological patients - at least 1/3 of patients are inadequately treated by the lack of due attention to pain issues. This is due to periodic pain assessment (during a medical visit instead of continuously), subjectivity of assessment, often emotionally characterized, but also difficulties in comparison of present pain with the past or in determining its intensity. The inaccurate assessment of pain is one of the 4 main barriers that hinders the correct treatment. As another obstacle, the reluctance of patients to report pain episodes was identified.
The result of the project will be a new innovative system, whose task will be to support pain treatment, forecast and analyze mental health.
The result will contribute to the more effective management of the patient's pain and well-being and will improve the work of oncologists, psycho-oncologists, clinical psychologists, chemo- or radiotherapists.
Pain treatment should not be based only on pharmacological treatment. Thanks to the solution based on the Deep Learning method, it will be possible to automate the pain treatment process in the form of a telemedicine service and implementing such healing procedure (treatment paths) that will allow the patient to prepare for episodes of pain, limitation (or sometimes even eliminating) factors responsible for the appearance of pain, as well as minimizing the effects of its occurrence.
The project strives to solve 2 main research problems:
measuring pain and defining objective factors supporting the assessment and management of pain,
creating a method of a reliable forecast of pain and a related mental health in an oncological patient.
Pain and its intensity has a direct impact on clinical results, it is also one of the main factors affecting the effectiveness of treatment and quality of life. Currently used methods of standardization method when assessing the severity of pain on a metric scale (BPI, MPAC, SF-MPQ, POMS, PHQ-9). Despite the availability of these tools, the pain is insufficiently analyzed and controlled in oncological patients - at least 1/3 of patients are inadequately treated by the lack of due attention to pain issues. This is due to periodic pain assessment (during a medical visit instead of continuously), subjectivity of assessment, often emotionally characterized, but also difficulties in comparison of present pain with the past or in determining its intensity. The inaccurate assessment of pain is one of the 4 main barriers that hinders the correct treatment. As another obstacle, the reluctance of patients to report pain episodes was identified.
The result of the project will be a new innovative system, whose task will be to support pain treatment, forecast and analyze mental health.
The result will contribute to the more effective management of the patient's pain and well-being and will improve the work of oncologists, psycho-oncologists, clinical psychologists, chemo- or radiotherapists.
Pain treatment should not be based only on pharmacological treatment. Thanks to the solution based on the Deep Learning method, it will be possible to automate the pain treatment process in the form of a telemedicine service and implementing such healing procedure (treatment paths) that will allow the patient to prepare for episodes of pain, limitation (or sometimes even eliminating) factors responsible for the appearance of pain, as well as minimizing the effects of its occurrence.
Who is the project dedicated to
The Mikroserwis Takescare will be directly dedicated to oncological patients and their loved ones, and indirectly their conducting doctors. About 75% of patients with advanced cancer require constant protection with painkillers, and in the group of patients with cancer metastases almost 100%. As part of the project, we want to focus on studying pain accompanying breast cancer (over 20% of cancer cases in PL).
The group of end users will be oncological patients affected by breast cancer. The recipients of the solution will also be oncologists (oncologists, chemotherapists, radiotherapists, psycho -oncologists and clinical psychologists) who will use them to recommend a treatment plan for patients, which will increase the quality of treatment and increase the effectiveness of therapy.
in the future further The development of the microserwis will allow you to expand the group of recipients to include patients suffering from other cancers, and then will also include other chronic diseases, characterized by constant sensation of pain.
Who is the project dedicated to
The Mikroserwis Takescare will be directly dedicated to oncological patients and their loved ones, and indirectly their conducting doctors. About 75% of patients with advanced cancer require constant protection with painkillers, and in the group of patients with cancer metastases almost 100%. As part of the project, we want to focus on studying pain accompanying breast cancer (over 20% of cancer cases in PL).
The group of end users will be oncological patients affected by breast cancer. The recipients of the solution will also be oncologists (oncologists, chemotherapists, radiotherapists, psycho -oncologists and clinical psychologists) who will use them to recommend a treatment plan for patients, which will increase the quality of treatment and increase the effectiveness of therapy.
in the future further The development of the microserwis will allow you to expand the group of recipients to include patients suffering from other cancers, and then will also include other chronic diseases, characterized by constant sensation of pain.
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Service Regulations
Regulations of the Takes-care.com internet portal
of 02.11.2020
§1
General provisions
This "Regulations of the Internet portal Takes-care.com " (hereinafter
"Regulations") defines the conditions and rules for using the Takes- Care.com portal (hereinafter "TC portal") by Users, in particular the conditions for concluding and terminating the contract for the provision of electronic services, setting up and running a User Account, basics and principles of data processing , including users' personal data, the provision of electronic services by the Takes-care.com portal to Users, as well as complaint procedure.
Portal Takes-care.com
belongs to & nbsp; Takescare of a limited liability company , based in & nbsp; Krakow, os. Słoneczne 8/43, 31-957 Kraków, entered in the Register of Entrepreneurs by the District Court for Krakow-Śródmieście in Krakow, XI Economic Department of the National Court Register under the number KRS 0000648009, NIP 678-31-63-938, REGON 365933460, share capital in PLN 5,000.00.
Electronic correspondence regarding the portal's activities should be
direct to the following address:
Takescare@takes-care.com
, and correspondence in traditional (paper) form - to the address
axis. Słoneczne 8/43, 31-957 Krakow
The regulations are made available free of charge via the network
Internet on the internet portal Takes-care.com in a way
enabling the user to obtain, play and fix
content of the regulations using the ICT system, which
Users are used.
In the scope of services provided electronically, the regulations are
The regulations referred to in art. 8 of the Act on the provision of electronic services.
§2
Definitions
The following concepts, included in the regulations, have the meaning given to them below:
Administrator -
Takescare Limited Liability Company, based in Krakow, os. Słoneczne 8/43, 31-957 Kraków, entered in the Register of Entrepreneurs by the District Court for Krakow-Śródmieście in & nbsp; Krakow, XI Economic Department of the National Court Register under the number KRS 0000648009, No. NIP 678-31-63-938, REGON 365933460, Capital Factory in the amount of PLN 5,000.00, electronic address: & nbsp;
Takescare@takes-care.com
, being:
Service provider within the meaning of art. 2 point 6) of the Act on the provision of electronic services providing electronic services described in point 21 below.
or,
Data administrator , within the meaning of art. 4 point 7) GDPR, determining the purposes and means of processing personal data processed on the TC portal, obliged to apply technical and organizational measures to protect the processed personal data appropriate to threats and category of data covered by protection, and in particular should secure data against their disclosure to unauthorized persons , taking by an unauthorized person, processing in violation of the Act and change, loss, damage or destruction.
User account activation -
The procedure described in Annex 1 to these Regulations.
database -
Data set containing legally protected data of TC users, including personal data, necessary to provide electronic services by TC. Data on individual patients may be, with their consent or on their behalf, made available to individual specialists or institutions, including, for example, scans of the patient's medical records, medical parameter measurement results, health calendar management, or other necessary for the needs of granting online medical consultation.
Certificate "Heart on the patient's side" -
Distinction awarded by a specialist by Takes-care.com based on patients' opinions.
Personal data -
According to PUDO, all information on identified or identifying natural persons who are users of the TC portal or - in the case of a specialist or facility - persons performing specific activities on behalf of users.
Medical personal data -
Personal data, enabling determination of the patient's health, in particular the results of tests or measurements, vaccination cards, data on illnesses, diseases, addictions, drugs, sensitized, placed in the patient's profile only by the patient or on behalf of the patient - by a specialist or facility ( people acting on their behalf). Medical personal data is processed in connection with the provision by the TC portal management services for the provision of medical services by specialists and institutions, while maintaining requirements arising from the GDPR and its executive provisions.
Password -
A string of characters used to gain authorized access to the TC portal, determined by the person making registration, the administrator of the facility, partner administrator, functional administrator, TC administrator, or broadcast automatically by the system during registration to the service, with a length of at least 8 characters, containing small and capital letters and numbers or special characters;
User account -
Patient/Specialist/Specialist/Institution/Administrator of the Partner/Functional Administrator/Operator; A separate and individualized place made available and managed by the Administrator on the TC portal, available only to one registered user. The User Account enables the storage of the account owner's data, in & nbsp; this collection and storage of the patient's medical data. The scope of services or information available via the portal is also assigned to the account.
Login -
introducing by the user a unique identifier (login) and the slogan created by him and known only to him or the 6 digital access code, generated by Takes-care.com important by a specific time interval, entitling him to enter the user's account, after activation.
logging -
Effective leaving by the user, user account in such a way that no other person can access the user account.
patient -
Adult natural person, who has full legal capacity, not a specialist or institution, using the Takes-care.com portal in order to obtain medical advice in the form of online consultation, which through the acceptance of the Regulations and the transition of the registration procedure gains access to the services offered by the TC portal.
Online medical care package -
The offer of the annual online medical care subscription containing a specific number of services along with access to the functionality of the system.
Portal & nbsp; Takes-care.com & nbsp; (Portal TC) -
The internet platform is available at https://takes-care.com , enabling the user, through means of distance communication, remote contact between doctors or other specialists from the medical or pharmaceutical industry conducting medical activities within the meaning of relevant legal provisions, and natural persons seeking medical assistance in the form of online consultation. The means of communication at the distance used by the TC portal are in particular: videoconsultation, telephone conversation and chat.
facility -
A natural person, legal person or organizational unit without legal personality, performing medical and paramedical activities or conducting pharmacy activities, which by accepting the regulations and the transition of the registration procedure gains access to services offered by Takes-care.com. A distinction is made between public facilities and non -public facilities and pharmacies.
Patient profile -
Confirmed collection of information about the patient, placed on the Takes-care.com portal.
facility profile -
Confirmed collection of information about the facility, placed on the Takes-care.com portal.
Specialist profile -
Confirmed collection of information about a specialist, placed on the Takes-care.com portal.
commission -
remuneration for Takes-care.com for services.
Regulations - This document.
Regulation on the protection of personal data, GDPR & nbsp;-
Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) of 27 April 2016 (Journal of Laws. EU.l No. 119, p. 1);
specialist -
A natural person conducting medical activities within the meaning of the Act on medical activities, registered on the TC portal, which by accepting the regulations and the transition of the registration procedure gains access to services offered by the TC portal.
System -
ICT system adapted to perform services on it.
Contract -
contract for the provision of electronic service.
Service provided electronically by the TC portal, service -
A service provided electronically by the Service Provider, consisting in ensuring by the TC portal of the ICT system, enabling remote contact between a doctor or other specialist in the medical or pharmaceutical industry and a patient, interested in acquiring on-line medical consultation (as part of e-gabinet), without at the same time presence two sides. As part of the service provided, the Takes-Care.com portal ensures, at an individual patient's request, data transmission (sending or receiving data), as well as storage of data posted or collected by the patient (or at his request - by another user) on the individual patient's account, using or as a result of the use of intended mechanisms available through the TC portal.
Act on medical activities -
Act of 15 April 2011 on medical activities (j. Journal of Laws 2016.1638, as amended).
Act on consumer rights -
Act of 30 May 2014. on consumer rights (Journal of Laws 2014.827 from & nbsp; late d.).
Act on the provision of electronic services -
Act of July 18, 2002 on the provision of electronic services (jt. Journal of Laws 2016, item 1030, as amended).
User -
A patient or specialist or facility using the functionality of the TC portal.
§3
General information about services provided by Takes-care.com.
As part of its activities, the Takes- Care.com portal manages the service of the service by specialists or facilities for patients. This is done by providing the TC portal by electronic service, on the terms set out in these Regulations.
The conclusion of the contract for the provision of a service provided by electronic means by the TC portal is arranged in accordance with § 4 item 6 of these Regulations.
The functionalities of the TC portal are described in Annex 2 to these Regulations.
Takes-care.com reserves the right to temporarily suspend the provision of services in connection with the modernization or reconstruction of the Takes-care.com portal or with the conservation works of the ICT system.
Takes-care.com reserves the right to introduce new services, as well as resignation or a change in the scope of existing services.
§4
Using the Takes-care.com portal
Takes-care.com can be used by natural persons with full legal capacity, legal persons and organizational units without legal personality, which the Act grants legal capacity.
To get access to the Takes-Care.com portal, you must undergo the process of activating the patient/specialist/facility, under the conditions described in Annex 1 to these Regulations. The account activation process and registration on the platform is free.
The condition for using the Takes-Care.com portal is to register using real, your own data, including personal and contact details.
During registration, you must choose the form of presence on Takes-care.com: patient account or specialist account.
At the time of registration, the contract for the provision of electronic service between the User and the Takes-care.com portal, enabling the use of services provided under the TC portal, under the conditions specified in the Regulations, is concluded. The TC portal confirms the User's conclusion of a contract via e -mail to the electronic address provided by the User, when registering.
Sending the registration form means acceptance of the terms of the Regulations and the conclusion of the contract for the provision of electronic service. The User confirms the acceptance that the TC portal collects, processes and uses the provided information and data, including medical personal data to provide services selected by the User. In order to perform the service, access to the abovementioned Data is obtained by a specialist or facility chosen by the patient. The above disclosure of data by the patient via the TC portal is voluntary, although necessary to obtain an online consultation or other service for which these data are necessary or required. The patient may change the scope of institutions or specialists at the time of his choice, which his personal data, including medical personal data, is made available via the TC portal.
After completing the appointment, the Takes-care.com portal creates an account assigned to the e-mail account given in the registration form.
Logging in to the TC portal is made by entering the login and password.
To use the service, the user does not have to register on the TC portal.
After logging in to his profile, the patient can edit and supplement the data and add his photos and medical documentation, test results, measurements, information about dates, medicines, lifestyle, habits.
Takes-care.com reserves the right to telephone verification of the truth of the given specialist/facility.
The user is required to update all data saved on the account, entered during registration, if they have been later changed. Data update should be made using the appropriate profile editing form available on the Takes-care.com portal, after logging in to your account. Possible negative consequences resulting from the lack of data update are borne by the user.
A given user can have only one account. In justified cases, the Administrator may allow one user to have more than one account, but this is a special situation, requiring a desire to have more than one account with justification by e-mail to the Administrator to the address
Takescare@takes-care.com
The user cannot use other users' accounts and provide his account with other people. In the case of facilities, it is permissible to use the facility's account for more than one person, properly authorized by the facility to act on their behalf (e.g. service staff). The user is obliged to keep his password to your account secret. Accounts are not transferable and transferred to another user without the knowledge and consent of the Takes-care.com portal is prohibited. The portal is not responsible for the user's violation of the above principle.
The user, by sending a registration form or logging into the Takes-care.com portal, declares that:
He read the regulations, accepts its content and undertakes to comply with it,
The data provided in it is complete, true, in line with the facts
His data does not violate any rights of third parties,
Agrees to receive system messages, including notifications of new messages, notifications of new comments, technical breaks in the operation of Takes-care.com, changes in regulations and new functionalities, notifications of system messages indicated in the registration form.
Agrees to provide his name in e-mails sent via and as part of the functionality of the Takes-care.com portal,
He agrees to send your data used at Takes-care.com (username, specialization, internship) in notifications about new ideas in the Service Add an idea sent cyclically to a group of users who ordered such notifications.
He agrees to the use of its name, personal personalities, specialization, internship and statements at the website in information and promotional materials created by Takes-care.com.
The user, by registering on the Takes-care.com portal, undertakes to:
Compliance with original property rights, including rights arising from registration of trademarks, utility and industrial patterns to Takes-care.com or users and other entities;
Not to carry out actions that violate the privacy of other users, primarily consisting in collecting, processing and disseminating information about other users without their explicit consent, except when these activities are in accordance with the law and the provisions of these Regulations;
Refraining from any actions that could hinder or disturb the functioning of Takes-care.com;
Refraining from taking any action to the detriment of the Takes-care.com portal or users or other entities;
Refraining from undertaking actions aimed at promoting websites and competitive activities in relation to the Takes-care.com portal.
Deleting an account on Takes-care.com:
The user has the right to delete the User Account with immediate effect by deregistration from the Takes-care.com portal.
The specialist/facility has the right to delete the account by deregistration from the Takes-care.com portal. Completion of the account deletion procedure is finalized within 2 business days.
As a result of deregistration, the user account is deleted on the Takes-care.com portal. The administrator deletes all personal data from a deregistered user from the database.
As a result of deregistration, the deregistered user profile is not available.
The deregistration does not remove the user's statements in the Add idea that become part of the Takes-care.com portal after deregistration.
In relation to users who break these regulations, the Administrator reserves the right to send a warning with a request to abandon violations within 2 business days from the date of sending the warning or sending a warning along with temporary suspension of access to the functionality of the Takes-care.com portal.
The Administrator reserves the right to delete the User Account immediately if he finds that the User's activities are contrary to the law, these regulations or violate the good name or interests of the Takes-care.com portal or other users, and if the User has not stopped breaking the regulations within the time limit given in point 18.
Re -registration of the User Administrator is only possible with the Administrator's consent.
In the event of justified doubts as to the truth or compliance of the personal data provided for registration, the Administrator has the right to block the user access to Takes-care.com until the situation is clarified.
§5
Conclusion and withdrawal from the contract for the provision of a service provided electronically by the Takes-care.com portal
The conclusion of the contract for the provision of the Service takes place in accordance with §4 item 6 of these Regulations.
Sales contracts concluded via the Internet are contracts concluded at a distance under the Act of 30 May 2014 on consumer rights, due to what, the user who is a consumer, in cases and on the terms specified in the abovementioned The Act has the right to withdraw from the contract, without giving reasons, within 14 days from the date of its conclusion, subject to paragraph 7. However, in the case of services with the properties specified by the consumer in the order he placed or closely related to his person above This right is not entitled to, as provided for in art. 38 points 1 and 3 of the abovementioned Act. Each time, starting the provision of TC services before the expiry of the 14-day period of withdrawal from the contract, the User acknowledges that he loses the right to withdraw and that in the event of withdrawal from the contract he is obliged to bear the costs of the service to apply to the provisions of the abovementioned laws.
The statement of withdrawal from the contract should be sent to an electronic address or by traditional mail to the appropriate address indicated in §1 item 1 of these Regulations, or complete the withdrawal form available on the User's account. To maintain a 14 -day period, it is enough to send a statement before its expiry (in particular to send a statement at the traditional post office). & Nbsp;
Template of the withdrawal form
.
In the event of a declaration of withdrawal of the contract in the manner and dates indicated above, Takescare within 14 days from the date of receipt of the statement of withdrawal will refund the user to all payments made by him using the same payment method used by the User. The above applies subject to paragraph 5.
A refund proportional to the fulfilled benefit - if the User has submitted a request to start the provision of a paid service before the deadline for withdrawal from the contract, he is required to cover the costs of the service to which it was met until withdrawal, pursuant to the provisions of the Act on consumer rights. The amount of payment is calculated in proportion to the scope of the performance fulfilled, taking into account the service price agreed in the contract.
The amount returned to the user is reduced by the costs of fees charged by external operators, the services of which were used by the user to make payments or send SMS notifications to the TC portal, in the amount resulting from the current tables of fees and commissions of these entities.
The right to withdraw from the contract is not entitled to the User who has benefited from the service, despite informing him before the service is started that after fulfilling the service service, he will lose the right to withdraw from the contract with the TC portal.
In the case of the User's appointment on the day after the 14th day from the date of the contract and withdrawal from the contract with a 14-day deadline, the agreed service is automatically canceled.
§6
Conditions for providing and using services provided by Takes-care.com. Fees.
Technical requirements.
Using the portal requires the following technical requirements to meet:
device with access to the Internet with the Microsoft Windows, MacOS, iOS or Android operating system and a minimum connection speed of 1 Mbps,
The current version of the Chrome, Edge, Safari or Firefox web browser is installed with the application support necessary for the correct connection with the ICT system,
launching JavaScript (the latest and JavaScript enabled),
active e-mail address,
landline or mobile phone.
When using the portal on mobile devices, the device should have an Android system, iOS updated to the latest version.
When using the portal on mobile devices, no application installation is required, the solution works in the Web Progressive App on mobile devices.
Currently, the portal does not support video -consultations implemented on Apple iPhone devices with the current version of the iOS. It is recommended to conduct a video consultation on Apple iPad or Apple MacBook or Apple ICAC.
The connection with the portal is used using the SSL protocol.
No user providing unlawful content.
It is forbidden to place unlawful content, propagating violence, racial, religious, ethnic hatred, offensive content, violating the good name of third parties, containing words and expressions commonly considered offensive or vulgar and other content contrary to the principles of social coexistence.
It is required to address other users with respect and generally accepted standards.
The content of each entry expresses the views and opinions of its author, not the Takes-care.com portal or the persons indicated by him, for which the Takes-care.com portal is not responsible.
The Administrator reserves the right to remove information from this nature or posted on the TC portal by unauthorized persons, without giving a reason.
fees.
The account activation process and registration on the platform is free.
A detailed list of fees incurred by Users for the purpose of providing the proposed services is included in the offer presented on the TC portal.
The fee for the selected online medical care package is an annual fee paid once. As part of online medical care packages, the user has the option of using a specific number of services available to the selected number of patients. During the subscription, it is not possible to change the subscription people.
If the patient's appointment and failure to appear without prior dismissal, the service will be calculated as used in a given month and settlement year.
The fees are paid by Users via payment services referred to in Annex 4 through one of the following ways:
electronic bank transfer,
electronic billing systems,
credit card.
Takes-care.com reserves the right to introduce fees from any services provided under Takes-care.com and at the same time undertakes to inform about changes in advance, not less than 7 days.
If a specialist issued a prescription for the user, a referral for examinations, a sick leave or other document, the User covers the costs of delivering the abovementioned document to the indicated address (cost of courier).
Reference marketing - commands
The command is to send a link generated for the user once, thanks to which it is possible to identify persons purchasing the service based on this link, entitling to a discount.
Commands are only possible when buying a service called online medical care package.
The recommendation link is a 5 % discount on the purchase of a service called Online Medical Care Package.
The basis for calculating a discount for the recommendation for the person buying an online medical care package is to receive and use the recommendation link and not terminate the purchased service within 14 days of its purchase. The amount of the discount will go to the user's virtual portfolio in the Moje Wallet tab.
For the recommendation of the service, the recommending person receives a month of a free subscription for the online medical care package or the power of "my portfolio" with PLN 19 gross.
The basis for the supply of "my portfolio" the amount of PLN 19 gross for the recommending person is:
having a patient's account and
Purchase of an online medical care package by a person who was sent a unique link and not terminating the contract of use in the period of 14 from the date of purchase.
Each free subscription month for your patient's account is calculated as subsequent months after the subscription period has ended.
Discounts and discounts accumulated as part of the commands cannot be:
Exchanged, transferred, resold to third parties;
Converted into financial equivalent and paid to a user or third party's bank account;
Used to buy other services outside the Takes-care.com portal
sale
Takes-care.com will conduct promotional campaigns related to its services
Promotions will have the character of discount codes or other concessions enabling the purchase of services at a lower price than regular or allow you to apply an online medical care package in the long run than regular
The discount code should be added in the registration form before buying a service, and the discount will be automatically calculated by the system.
In the event of extending the time of the online medical care package, the duration of the promotion will be automatically calculated by the system.
Advertising campaigns will be regulated by separate promotion regulations.
§7
Reservations and complaint procedure
The Takes-care.com portal will make every effort to ensure its proper operation and help in solving problems related to its functioning.
Reservations, as well as comments, suggestions and errors can be submitted to the Takes-care.com portal for the contact form available in the contact tab at: Takes-care.com
Replies to the applications will be given immediately to the User's e -mail address provided in the contact form.
The User has the right to initiate a complaint procedure in connection with services provided by Takes-care.com within 14 days from the date of irregularities, using the contact form-choosing the subject of the application: Complaints. Complaints must include:
user data
User phone number
User's e -mail address
Determining the subject of the complaint
the time in which the reported irregularities occurred
justification of the complaint and a description of the losses incurred
Possible claim against the TC portal
The complaint is considered within 30 days from the date of its receipt by the Takes-care.com portal.
If the 30-day complaint deadline cannot be met, the Takes-Care.com portal notifies before its expiry of the complaint about the reasons for the delay and sets another date.
Takes-care.com reserves the right to leave a complaint without recognition, if it results from ignorance of these regulations or legal provisions, which will inform the User.
The right to pursue claims in court after exhausting the procedure of the complaint proceedings.
§8
Copyright
The resources of the Takes-care.com portal are goods such as information, services, goods and other intangible goods.
The name Takes-care.com is legally protected. Any use of it without the written consent of the Takes-care.com portal is prohibited.
The Takes-Care.com portal is the owner of copyright and other exclusive rights, as well as individual elements, in particular trademarks, utility models, copyright items or related rights and other intangible goods.
Goods from other people are provided on Takes-Care.com; Among them is in particular information, data, texts, images, graphics, owned by authorized persons.
All the rights of the persons from whom the goods indicated above come are reserved.
It is forbidden to copy, make changes, send any resource of the Takes-care.com portal, unless the authorized entity clearly grants a given permission.
No part of the resources of the Takes-care.com portal can be published without the consent of the Takes-care.com portal. Any printing, copying and saving data on a computer disk is only allowed for private use of the user. Exceptions to this point require written consent and confirmation of the Takes-care.com portal.
It is forbidden to use procedures and systems known in any activity when using the Takes-care.com portal. All procedures and solutions of the Takes-care.com portal are his property.
In matters not covered by the regulations, the relevant legal provisions apply.
Takes-care.com reports to law enforcement agencies suspected of violating the law, including impersonating other people.
§9
Promotion and advertising on the Takes-care.com portal
On the websites of the Takes-care.com portal, ads and ads of third parties may be placed, for a fixed fee and on conditions set with an entity posing an advertisement or advertisement.
The Takes-Care.com portal has the right to refuse to post an advertisement or advertisement if their content or form is contrary to the law, the principles of social coexistence or the nature of the Takes-care.com portal.
The Takes-Care.com portal may remove an already posted advertisement for the reasons indicated in point 2.
§10
Law and disputes. Responsibility of the TC.
Polish law is the right to settle disputes in court.
All disputes related to services provided by Takes-care.com will be resolved by common courts competent according to the provisions on general competence.
In the event of disputes, the TC portal suggests using mediation to terminate the dispute.
In the event of a change or annulment, as a result of a final court decision, any of the provisions of these regulations, its other provisions remain in force and bind the parties.
The TC portal is responsible & nbsp; only for providing the functionality necessary for the service.
Takes-care.com is not responsible for interruptions in the provision of services resulting from & nbsp; reasons beyond his control.
Takes-care.com is not responsible for the erroneous operation of the installed software or the effects of hacking burglaries and for providing access to the account by its owner to a third party.
Takes-care.com is not a medical entity, does not provide medical services and is not responsible for medical services provided by specialists from the medical or pharmaceutical industry using ICT tools made available by the Portal, in particular the TC portal is not responsible for error in medical art .
§11
Final provisions
The regulations of the TC portal are protected by copyright and using it without the written consent of the Administrator is prohibited and may be the basis for claims.
Takes-care.com reserves the right to change the regulations. Acceptance of the new conditions of the Regulations takes place after logging in to the TC portal and accepting the new conditions of the website. Users who do not agree to changes to these Regulations will lose access to the TC portal.
In matters not covered by the Regulations, the provisions of the Act on the provision of electronic services, the Civil Code and other Polish law, applying to services to these Regulations.
The regulations include attachments No. 1,2,3 and 4.
These regulations enter into force on the day of publication on the website of the Takes-care.com website.
Annex 1 - User account activation procedure
The following steps should be taken to activate the user's account:
The account activation process and registration on the platform is free. In order to arrange a telemedicine service, the user does not have to register on the platform.
The user chooses a telemedicine service on the main page of the TC portal by searching for a specialization, and then selects the date and time of online visit. In the next step, the user complements the "Consultation Agreements" form, accepts the Website Regulations and pays for the service.
After paying for the visit, the IT system generates a user account and sends an email and SMS to the user's data indicated in the form.
In the notification, the user receives instructions for logging in to the system or account activation using the sent link.
Confirmation of receipt of an electronic message is done by clicking by the user to a sent link, which results in full activation of the account and allows you to log in to it and to consult online.
Using the Takes-care.com portal is voluntary and aims to arrange and perform a telemedicine service.
Takes-care.com offers personalized services for a given user, such as:
Service & nbsp; keeping and archiving medical records & nbsp; (as part of the patient card).
Service & nbsp taking medication, etc., it cannot be treated as a medical diagnosis. The Takes-Care.com portal emphasizes that this information cannot replace a classic visit to a doctor/specialist. It is only informative and additional. IMPORTANT: Each time before starting consultation, the patient is obliged to show the doctor/specialist ID card or other document confirming identity.
Consultations of a patient with a specialist or facility via e -mail & nbsp; - This is completed by completing the appropriate internet form. Such consultation is not medical advice & nbsp; within the meaning of the Act on medical activity or its substitute. It is only health education and should not be treated as providing health services within the meaning of the abovementioned Act.
Ask a specialist & nbsp; - ask a specialist's question is not a medical advice within the meaning of the Act on medical activity or its substitute. It is only health education and should not be treated as providing health services within the meaning of the abovementioned Act. "Ask a specialist's question" is a place on the Takes-care.com portal, where the patient can ask a question about health issues. The patient defines the field that the question concerns. It is not possible to choose a specific specialist. The answer to the question will be sent via e-mail to the e-mail address provided by the patient during registration, within 7 business days. The answer given is to an informative and general nature, under no circumstances can it be treated as a diagnosis, nor constituting the basis for the patient to take health activities, and in particular to use or not apply a specific therapy, taking or failure to use medication, etc. Takes portal -Care.com is not responsible for the content of the patient asked by the patient or for the content of the answer given by a specialist.
The condition for using the portal is registration of the User Account. The user has a patient's account or a specialist account:
Patient account:
The patient's account user is a natural person who has full legal capacity, who has registered on the website or reserved the date with a specialist using a visit search engine to conduct online consultation
Registration on the Website is only possible if the User consents to the User's personal data processing by the User's personal data on the state of health and making this data available to the selected specialist.
The patient's online account allows you to fully use the IT system to perform the telemedicine service and use other website functionalities.
In order to perform a one -time telemedicine service, the user is obliged to pay the fee indicated when ordering an online visit.
In order to perform the telemedicine service as part of the online medical care package, the user is obliged to pay the fee indicated in the offer assigned to the Mini, Multi or Maxi package.
A detailed offer of online medical care packages can be found on Takes-care.com
The fees are paid by Users via payment services referred to in Annex 4, through one of the following ways:
electronic bank transfer,
electronic billing systems,
credit card.
The patient may cancel a one -off telemedicine service. In & nbsp; if the service is canceled, the fee is refundable in the following amount:
dismissal at least 6 hours before the date of the visit - the charged fee is refundable in full,
appeal less than 6 hours before the date of the visit and at least 2 hours before - the charged fee is refundable in 50%,
An appeal less than 2 hours before the date of the visit - the charged fee is not refundable.
The refund takes place by means of transferring the appropriate amount to the patient's account, in the My Portfolio tab, less fees paid to services or payment operators.
If the patient's appointment of a telemedicine service and failure to appear without prior appeal, the service will be calculated as used in a given month and settlement year.
If a specialist issued a prescription for the user, a referral for examinations, a sick leave or other document, the User covers the costs of delivering the abovementioned document to the indicated address (cost of courier).
Specialist/ facility account:
The user of the specialist account/facility is a natural person conducting medical activities within the meaning of the Act on medical activity, registered on the TC portal, which by accepting the regulations and the transition of the registration procedure gains access to services offered by the TC portal.
Registration on the Website is only possible if the specialist consent to the service provider's processing personal data, a contract of entrusting data processing and approval of the Website Regulations.
E-gabinet allows a specialist to fully use the IT system to perform the telemedicine service and use other functionalities of the website.
After logging in on his profile, the specialist/facility can edit and supplement the data, add photos and documents, as well as medical documentation of a given patient at his request.
It is the specialist's responsibility to supplement the test card after the consultation. The system will inform about the lack of supplementation of the card by means of an SMS.
The specialist has the option of choosing a form of consultation (video, chat, telephone), the price of the service (in the case of one -off visits) and depends on his experience or specialization. The specialist himself decides about the days and hours when he provides his calendar. A specialist can plan permanent breaks between the consultations.
The specialist receives remuneration for the consultation after its conduct.
A specialist may cancel the reserved one -time telemedicine service.
In the event of a reserved visit and failure to consult at the appointed time, an SMS notification is sent to a specialist within 5 minutes from the start of the planned visit.
In the event of not using the reserved visit, despite the reminder, the specialist is charged with PLN 9.
Takes-care.com reserves the right to introduce fees from any services provided under Takes-care.com and at the same time undertakes to inform about changes in advance, not less than 7 days.
Annex 3 - functionalities of the Takes-care.com portal
Presentation of a specialist/institution's profile - business card; Contains contact details, photo and description of a specialist/facility, location, dates and hours of admission (consultation in e-gesture, parties at a given facility, home visits), information about the certificate, verification. The profile shows the assessments issued by users. The specialist/facility is required to supplement the business card after registration on the platform.
Database of specialists and institutions-a set of profiles registered on the portal of specialists and facilities available on the Takes-care.com portal with the search engine tool according to the criteria of location, specialization, evaluation and certificate awarded "Heart on the patient's side" certificate. Additional functionalities are:
Adding opinions about specialists and institutions;
Notifications of new information and opinions;
Add an idea-a place on the Takes-care.com portal, where registered users can send their proposals regarding the functionality of the Takes-care.com portal and evaluate the ideas of other users. The highest rated mistakes can be implemented; The Takes-Care.com portal reserves the right to not bring an idea without giving a reason.
Health calendar-a place on the Takes-care.com portal, where the user can voluntarily enter information about the results of the examination, medical examinations and visits and other values important for the user. The calendar automatically appears information about the agreed e-Gabinet service & nbsp; and a notification is sent to the user about the date of that service to the e-mail address provided at the registration and/or to the mobile phone number provided by the User.
Specialist calendar - a specialist has access to his calendar, in which he can enter his:
availability in the facility where he accepts patients,
Formal availability
Availability in the e-Gabinet service.
Each user has access to a specialist calendar and can register for the e-gapinet service, a visit to the facility or a home visit. The Takes-Care.com portal automatically sends a specialist e-mail and SMS informing about the user's registration for an e-gabinet visit/service and a reminder of the date of e-gabinet service.
The "Heart on the Patient's Side" certification program-Takes-Care.com awards his specialists the "Heart on the Patient's Side" certification "heart on the patient's side".
Annex 4 - Payment and redirection procedure to the payment service (applies only to fees and part of the fees paid by Users)
The payment procedure is implemented via the Dotpay payment system. Dotpay operator - supporting payments. Office address: ul. Wielicka 72, 30-552 Kraków. Tel: (+48) 12-688-26-00
Settlements of transactions by credit card and e-transfer are carried out via the Dotpay settlement center.
In order to pay the fee for paid services, the user:
Chooses a given service;
Then he chooses the "pay" option. Then the system automatically redirects the user to the website payment, Dotpay, the user selects one of the available payment methods, i.e.
electronic bank transfer,
electronic billing systems,
credit card,
The user performs payment for the service;
After making the payment, the system receives confirmation of its positive conduct or refusal to carry it out;
In the event of a successful payment, the service selected by the user receives the "paid" status and it is possible to use it. In the absence of successful payment, attempt to re -carry it out;
Takes-care.com reserves the right to change the payment service, which will inform users via e-mail to the electronic address provided by the User.
Template of the withdrawal form
(Note: This form should be completed and sent only if you want
withdrawal from the contract)
- I/My (*) I am informing/informing (*) O
My/our withdrawal from the Sales Agreement of the following items (*) Delivery contracts for the following items (*) Agreements about
the work of the following items (*) /O
provision of the following service (*)
- date of conclusion of the contract (*) /reception (*)
……………………………………………………………………… ..
-Name and surname of the consumer (-ów) ...................................................................................
- bank account number to which the financial resources are to be reimbursed
……………………………………………………………………………………………………………………
-consumer signature (s) (only if the form is sent in the version
paper)
………………… ... .......................
Signature
- Data …………………………………………………
(*) delete unnecessary.
Service Regulations
Privacy policy of the Takes-care.com portal
1. General information.
Administrator of the Takes-care.com portal, www.takes-care.com
is Takescare company with limited liability ,
with its registered office in Krakow, os. Słoneczne 8/43, 31-957 Kraków, Written
to the Register of Entrepreneurs by the District Court for
Krakow-Śródmieście in Krakow, XI National Economic Department
Court Register under the KRS number 0000648009, No. NIP 678-31-63-938,
REGON 365933460, Electronic address:
Takescare@takes-care.com
.
The TC portal is used to provide an electronic service consisting in providing an ICT system, enabling remote contact & nbsp; between a doctor or other specialist in the medical or pharmaceutical industry and a patient, interested in obtaining services. As part of the service provided, the Takes-Care.com portal ensures, at an individual patient's request, data transmission (sending or receiving data), as well as storage of data posted or collected by the patient (or at his request - by another user) on the individual patient's account, using or as a result of the use of intended mechanisms available through the TC portal.
The TC portal provides electronic services and the functions of obtaining information about users and their behavior as follows:
Through information voluntarily entered in the forms.
By saving cookies in the end devices (so -called "cookies").
By collecting the logs of the web server by the Hosting Operator Takescare Sp. z o.o, functioning at the address Słoneczne 8/43, 31-957 Krakow
2. Information in the forms.
The TC portal collects information provided voluntarily by the user.
The TC portal can also save information about connection parameters (time designation, IP address)
3. Processing of users' personal data.
The administrator of users' personal data is Takescare Limited Liability Company ,
with its registered office in Krakow, os. Słoneczne 8/43, 31-957 Kraków, Written
to the Register of Entrepreneurs by the District Court for
Krakow-Śródmieście in Krakow, XI National Economic Department
Court Register under the KRS number 0000648009, No. NIP 678-31-63-938,
REGON 365933460, Electronic address: Takescare@takes-care.com.
Takescare appointed the Data Protection Inspector. You can contact the Data Protection Inspector:
by e-mail: iod@takes-care.com
in writing to the address Takescare Spółka z o. o. , with its registered office in Krakow, os. Słoneczne 8/43, 31-957 Krakow.
The data provided by the user is processed to provide the service and to enable the user who is a patient to acquire online medical consultation.
The user acknowledges that the TC portal collects, processes and uses the provided information and data, including personal data on health (the so -called special category of personal data). Takescare processes this data on the basis of the explicit consent of the user (Article 6 (1) lit. and Article 9 (2) of the GDPR). In order to perform the service, access to the abovementioned The data is obtained by the patient - a specialist or facility. The above disclosure of data by the patient via the TC portal is voluntary but necessary to obtain an online consultation or other service for which these data are necessary or required. The patient may change the scope of institutions or specialists at the time of his choice, which his personal data, including medical personal data, is made available via the TC portal.
The data provided in the form are collections registered by the Data Administrator, i.e. Takescare Sp. z o.o, in the register kept by the General Inspector for Personal Data Protection.
Takescare Sp. z o.o. It can use the provided user contact details to marketing own products offered by Takescare Sp. o.o., currently being carried out and in the future in the boundaries set by generally applicable law, in particular by telephone contact (calling) or by sending commercial information via electronic means of communication (in particular e -mail).
Takescare Sp. z o.o. Provides the personal data of Users while maintaining the security measures required by Polish law and respecting the legal provisions in force in this respect. Personal data is processed in accordance with the Personal Data Protection Act, in particular with the provisions of art. 6 para. 1 lit. a, b and f GDPR and executive provisions to the abovementioned Act. At Takescare Sp. z o.o. The so -called High level of safety.
The User has the right to access the content of his personal data and their correction, as well as the right to a written request to stop being processed and to object to their processing for marketing purposes, in the cases indicated in the Personal Data Protection Act.
4. Information about cookies.
The TC portal uses cookies.
Cookie files (so -called "cookies") are IT data, in particular text files, which are stored on the end device of the TC website user and are intended for using the TC website. Cookies usually contain the name of the website from which they come, the time of storage on the end device and a unique number.
The entity placing Cookie files on the user's end device and access to them is the TC operator. Cookies are used for the following purposes:
creating statistics that help to understand how users of the TC portal use websites, which allows you to improve their structure and content;
Maintaining the user of the TC portal (after logging in), thanks to which the user does not have to re -enter the login and password on each subpage of the TC portal;
Determining the user profile to display matched materials in advertising networks, in particular Google networks.
maintaining the user sessions, allowing access to content and services available only to logged in,
navigation support within the site,
collecting statistics regarding website traffic that allow you to optimize its content,
conducting promotional activities.
On our website, cookies can also use media houses and research companies cooperating with the TC portal.
As part of the TC portal, the following types of cookies are used:
Session - temporary files that are stored in the user's end device until logging out, leaving the website or switching off the software (web browser)
Fixed - these files are stored in the user's end device for the time specified in the cookie files parameters or until they are deleted by the user
third parties - set by other services than Takescare, e.g. Google Analytics.
Web browsing software (web browser) usually allows you to store cookies on the user's end device by default. Users of the TC portal can change the settings in this area. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject contains help or documentation of the web browser.
Restrictions on the use of cookies can affect some functionalities available on the TC website.
Cookies posted on the TC user's end device and can also be used by advertisers and partners cooperating with the TC portal operator.
We recommend reading the privacy policy of these companies to learn the rules of using cookies used in statistics:
Cookies can be used by advertising networks, in particular the Google network, to display ads tailored to the way the user uses the TC portal. To this end, they can keep information about the user navigation path or staying on a given page.
In the field of information about the user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool:
https://www.google.com/ads/preefences/
5. server logs.
Information about some users' behavior is logged in to the server layer. These data are used only to administer the TC portal and to ensure the most efficient service of hosting services provided as possible.
The resources viewed are identified by URLs. In addition, the entry may be subject to:
the arrival time of the inquiry,
time sending a response,
Customer station name - identification implemented by the HTTP protocol,
information on errors that took place when the HTTP transactions were made,
URL website url previously visited by the user (Referer Link) - if the transition to TC was through the link,
information about the user's browser,
Information about the IP address.
The above data is not associated with specific people browsing the pages.
The above data is used only for the Portal Administration purposes.
6. Data available.
Data are subject to external entities only within legally allowed limits.
The data contained in the forms, and then saved on the User's account is not made available to third parties differently than with the user's consent and on the conditions specified in the Regulations of the Takes-care.com internet portal
The administrator may be obliged to provide information collected by the TC portal authorized authorities on the basis of lawful demands to the extent resulting from the request.
7. Cookies management - how to experience and withdraw consent in practice?
If the user does not want to receive cookies, he can change the browser settings. We reserve that disabling cookies necessary for authentication processes, security and maintenance of user preferences may make it difficult, and in extreme cases may prevent the use of websites
To manage cookies settings from the list below the web browser/ system and & nbsp; Follow the instructions:
Data storage - all data stored and sent by users are encrypted. Our bases were registered with the Chief Inspector for Personal Data Protection. Due to the nature of stored data, we meet the requirements of the highest, third level of security, determined by the abovementioned institution.
Safe connection - throughout the use of the Website, the user's connection is encrypted with a 256 -bit SSL key. We took care of the highest level of security and we use the most trusted certificates such as used in electronic banking. You can check the authenticity of our certificate at any time.
entrusting the processing of personal data
Parties' statements
The conclusion of the contract means for the administrator (service provider), the need to entrust a specialist (service recipient), also known as the processing entity, to & nbsp; processing of personal data belonging to third parties (in particular patients), introduced by the Service Recipient into the software. Entrusting the processing of personal data is regulated by the "contract of entrusting data processing", whose provisions are in this paragraph.
If this paragraph refers to a "contract" - it should be understood as an electronic service contract, while the "entrustment agreement" - means a contract for entrusting for the processing of personal data.
Entrustment subject:
The parties decide that in order to meet the obligations arising from the law, and in particular art. 28 para. 3 of the GDPR, and the proper implementation of the provisions of the concluded contract, the Administrator, entrusts the processor to the processing of personal data collected on the TC portal, as part of the services provided by the subject, to the extent specified by this entrustment agreement. The entrusted data is not further processed. The data is stored on monitored servers.
The administrator entrusts the processing entity & nbsp; For processing, personal data belonging to third parties, i.e. patients, users, specialists. The processing entity is obliged to process personal data contained in the medical documentation kept by him on the TC portal for the purpose of providing the service. The processing entity is obliged to keep secret all information that relates to patients and which have been obtained in connection with the performance of the contract. This secret also applies after the patient's death.
The scope of personal data provided by the Administrator for processing will depend on what the user will enter into the patient's/specialist account. Personal data entered by the User may include, in particular, data collected as part of medical records, i.e.
Patient designation:
surname and name (names);
date of birth;
gender designation;
address of the place of residence (or registration address);
PESEL number, if it was given; In the case of a newborn baby - mother's PESEL number, and in the case of people who do not have the PESEL number given - the type and number of the document confirming identity
Phone number;
e-mail adress;
If the patient is a minor, completely incapacitated or unable to consent conscious consent - the surname and first name (names) of the statutory representative and the address of his place of residence.
Specialist designation:
name
last name
professional/scientific title
specializations
permission number
e-mail adress
Phone number
image
experience
Date of birth (ZUS signature)
Personal data of people authorized by the patient:
surname and name,
Phone number
e-mail adress
Personal data will be processed by the processing entity for the period of performance of the contract until they are removed.
The processing entity will make every effort to ensure that the processing of personal data contained on the Takescare portal does not cause disruption in the service, in particular the processing entity will ensure, without undue delay, access to data contained in the medical documentation collected on the TC portal.
The obligations of the parties
The processing entity declares that he undertakes to use personal data, only to the extent necessary to perform the entrustment agreement and the contract for the provision of electronic services and for the purposes specified therein.
The processing entity declares that it uses security measures that meet the requirements of the GDPR.
The processing entity declares that it has infrastructure resources, experience and knowledge to the extent enabling the proper performance of the entrustment agreement, in accordance with applicable law. In particular, the processing entity declares that the principles of processing and securing personal data resulting from & nbsp; GDPR.
The processing entity when processing personal data is obliged to apply technical and organizational measures to protect the data processed. Due to the fact that on the basis of an entrustment contract, data collected as part of medical records may be processed, the processing entity is obliged to:
software security against damage or loss of data collected in it
maintaining the integrity of metadata and the content of the documentation kept using the TC portal, i.e. protection against the introduction of changes by unauthorized persons by the Administrator;
ensuring constant access to data for the user and protection against access by unauthorized persons;
As part of securing the data entrusted to processing, the Administrator undertakes to:
systematic analysis of threats related to data storage on the Website, and if it is required to assess the effects of planned processing operations for personal data protection;
developing and using procedures for securing documentation manufactured under the software and service provided on the TC portal;
the use of security measures adequate to threats, including, among others, encryption of personal data and the ability to quickly restore the availability of personal data and access to them in the event of a physical or technical incident;
ongoing controlling the functioning of all organizational and technical-informative methods of security, as well as periodic assessment of the effectiveness of these methods;
Preparation and implementation of plans for storing documentation in a long time, including transferring it to new IT data carriers and new data formats, if it is required to provide continuity of access to documentation.
As far as possible, the processing entity helps the Administrator to fulfill the obligations specified in art. 32-36 of the Regulation.
The processing entity will support the Administrator in the event that a natural person whose personal data is processed using the TC portal will apply to the Administrator with an application, having a legal basis in generally applicable provisions regarding processed data.
The processing entity will provide the Administrator to assistance in dealing with the competent supervision authority over the protection of personal data or other state body, in particular by providing, at the user's reasonable request, necessary information and documentation.
The processing entity will notify, without undue delay (no later than within 48 hours after finding the violation), an administrator with any violations of personal data security that are processed on the basis of this entrustment agreement. The administrator will assess the notifications received on his own and independently notify the supervisory authorities and natural persons to whom these violations apply. The notifications referred to in previous sentences will be made electronically to the Administrator's e-mail address in a manner enabling obtaining information such as the nature of the violation, possible categories and the approximate number of data subjects, category and the approximate number of entries of personal data to which they relate to violation, possible consequence of violation, measures used to remedy the violation of data protection.
In order to perform the obligations referred to in the previous points, the processing entity is obliged to carry out an assessment of the requirement to appoint IOD in accordance with art. 37 GDPR and notify the Customer on its result by providing IOD contact details.
Entity processing & nbsp; He is not entitled to transfer personal data to third parties, excluding persons cooperating or working for the processing entity as part of maintaining the efficiency and functionality of the TC portal. In order to avoid doubts, only persons who have previously obtained written authorization from him may process the entrusted entity entrusted personal data. Each authorization or withdrawal of the processing entity is obliged to receive in writing.
The processing entity is obliged to train its employees or colleagues in the scope of how to secure processed data.
Cooperation of the parties
During this entrustment agreement, the parties undertake to work closely through designated persons, informing each other about all circumstances having or may affect the implementation of the entrustment agreement.
Responsibility
Each party is responsible for damages caused to the other party and third parties in connection with the performance of the entrustment agreement, in accordance with the provisions of the Act of 23 April 1964 - Civil Code, the provisions of the Act and the GDPR and in accordance with the provisions of this contract of entrusting data processing.
In the event of damage caused by the intentional action of the processing entity, the processing entity will be liable for any damage suffered by the Administrator.
In the case other than specified in point B, the processing entity will be responsible only on the principle of guilt.
In order to avoid doubt, the processing entity is responsible for the actions of its employees, subcontractors and other people, with the help of whom he processes the entrusted personal data, as for its own action and omission.
Duration and termination of the data processing agreement
The entrustment agreement is concluded during the contract for the provision of electronic services.
The administrator is entitled to terminate the entrustment contract without notice in the event of a gross violation of the principles of processing personal data specified in this contract. personal entrustment specified in this contract.
The administrator is entitled to terminate the entrustment contract without notice, if as a result of the authority's control responsible for supervising the processing of personal data or other state authority, the wrong security of personal data collected on the TC portal will be disclosed.
Information clause - Information on the processing of personal data:
Where do you get your data from?
We obtained your data:
directly from the state,
from the entity that concluded with Takes-care.com
services for you,
from a partner / third party cooperating with Takes-care.com,
which provided your personal data based on your consent.
Who is the administrator of your data?
Takescare Limited Liability Company ("Takes-care.com " ), based in Krakow, os. Słoneczny 8/43, 31-957
Krakow, entered in the Register of Entrepreneurs by the District Court for
Krakow-Śródmieście in Krakow, XI Economic Department of the National Register
Court at KRS 0000648009, NIP No. 678-31-63-938, REGON 365933460,
Share capital in the amount of PLN 5,000.00, electronic address:
Contact details: i.e. name, surname, email address;
Identification data for the purposes of concluding the contract, performance of the service i
invoice issuing;
identification data necessary to provide online services,
Electronic services providing services;
Data necessary to present you the appropriate offer
marketing and services Takes-care.com (e.g. on services
Takes-care.com that you used earlier).
What will we use your personal data for?
Your personal data will be processed in one or more among
the following goals:
In order to implement the actions performed at your request before
the conclusion of the contract, the subject of the use of services and functions
Takes-care.com;
The provision of the abovementioned electronic services;
to conclude and perform the contract with Takes-care.com;
In order to perform the contract concluded with Takes-care.com for you
as a third party (Article 393 of the Civil Code) when the contract is
There is a different entity;
in order to fulfill the legal obligation on Takes-care.com,
e.g. issuing an invoice or invoice;
for marketing purposes and services Takes-care.com;
Adjusting the content of websites to preferences i
interests;
detection of bots and abuse in services;
other purposes - a reasonable interest of the data administrator;
If you agree and only to the extent for which
You will agree, we will process the following data:
Statistical measurements and improvement of services (goals
analytical);
Marketing, including profiling and analytical goals;
for marketing of third parties;
In order to provide your personal data
entrepreneurs with whom Takes-care.com cooperates to
They could use them for marketing purposes.
in order to conduct the following types of market research and
Opinions: quantitative research (surveys and tests) or research
qualitative (personal interviews).
Do you have to provide personal data?
To the extent that your data is processed in order to conclude
and the performance of the contract with Takes-care.com, providing your data is
necessary, and the basis for the processing of personal data by Takes-care.com
is the performance of the contract you are or take action on
Your request, before the conclusion of the contract. Providing data is of character
voluntary, but is necessary for the conclusion and performance of the contract. In case of
failure to do the personal data The contract will not be concluded and the service will not be
It could be realized.
Providing data necessary to issue an invoice is an obligation
statutory and results from the Act on the tax on goods and services.
In the remaining extent, providing personal data is voluntary, it is not
statutory or contractual requirement, and does not constitute a condition of conclusion
contracts.
How to undo consent?
In those cases when the processing of your personal data takes place
Based on prior consent, consent may be canceled.
You can express both consent or some of them and not
express any.
In those cases when the processing of your personal data takes place
based on prior consent at any time you can withdraw your consent
Takes-care.com, which is not associated with negative consequences.
Just send an e-mail, call or send a message by traditional mail
for the contact details indicated above. I prefer withdrawing consent in
Any way, the only condition is for it to reach ours
messages. Withdrawal of consent does not affect the compliance with the processing law
Your data before its implementation, i.e. until the consent is withdrawn
The processing of your data by Takes-care.com is legal.
How to contact our Personal Data Protection Inspector?
This can be done via an e-mail to the following address:
iod@takes-care.com
On what basis will we process your personal data?
The basis for the processing of personal data is, depending on the performed
activities:
conclusion and performance of the contract with Takes-care.com,
fulfillment of a legal obligation on Takes-care.com (e.g.
issuing an invoice),
legitimate interest of Takes-care.com (Direct marketing
of your products and services or the performance of the contract concluded with
Takes-care.com for you as a third party, when a party
contracts there is a different entity),
consent expressed by you.
When and to whom can we provide data and who will we not give it?
If you agree, we will provide your personal data with entrepreneurs with whom Takes-care.com cooperates ("Takes-care.com partners") so that they can use them for marketing purposes. We will only provide data with those partners to Takes-care.com, where you will agree.
Your data can be disclosed to recipients, in the form of companies cooperating with us and performing tasks on our behalf and our thing. In this case, an agreement is concluded with these entities ensuring the security of your data. Due to the fact that these entities often change, we are not able to present their complete list, if you want to know who we are currently working with, you can always ask about & nbsp; it. However, we will not transfer your personal data to a third country (outside the European economic area).
What can you do with personal data transferred to us?
You have the right to request from Takes-care.com access to your personal data, rectify them (correct), delete or limit processing, and we can also transfer them to another data administrator at your request. Regarding your data processing for marketing of your own products or services Takes-care.com, you can object. To what basis for processing your data is consent, you can withdraw this consent.
Until when will we store your data?
Your personal data will be stored as long as it is necessary to perform the agreement connecting the state with Takes-care.com or the contract concluded by another entity for you, and after that time corresponding to the limitation period for claims that Takes may raise Care.com and what can be raised against Takes-care.com.
If your personal data will be processed to fulfill the legal obligation on the Administrator, personal data will be stored for the time necessary to fulfill this obligation.
We will process data processed on the basis of consent until
withdrawing this consent by you.
If your personal data will be processed on the basis of the legitimate interest of the Administrator, when the basis for this processing is the performance of a contract concluded with Takes-care.com for you, the data will be processed until the legitimate interest is fulfilled constituting the basis of this processing or objection.
If your personal data will be processed on the basis of the legitimate interest of the Administrator, when the basis of this processing is direct marketing of your products and services, your personal data will be processed until you have an objection.
Where you can lodge a complaint about the processing of personal data
by
Takes-care.com?
Currently, such complaints can be sent to the President of the Office for Data Protection
Passenger.
How we don't process personal data?
Your personal data is not subject to automated processing (e.g. profiling), which has legal effects to you or in a similar way significantly affects you, but we use cookies and other systems recording traffic on our websites (profiling in & nbsp; marketing goals) .
